- Support global customers over e-mail, phone and online chat
- To ensure customer problems are handled appropriately and in a timely manner
- Tracking and ensuring SLAs on support queries
- Servicing requests for product licensing, evaluations
- Status reporting
- Bachelor's degree in engineering or Post Graduate degree in Science.
- 1-3 years of experience in the IT industry
- In-depth understanding of Enterprise Networking
- Excellent communication skills
- Willingness to work in shifts
- Experience with CRM (e.g. salesforce).
- Experience in supporting Enterprise customers
- Knowledge of 802.11 (WiFi)
- Knowledge of Network Security
- CCNA, CWNA, MCSE or equivalent certification
